Voice AI
How Salva answers calls, books appointments, handles emergencies, and transfers to your team.
How Salva understands and routes every call
How Salva understands and routes every call
Behind every call is a router that decides, on each turn, what the caller actually wants — answer a question, book, hand off to a person, or escalate an emergency.
Voice minutes and what happens at the limit
Voice minutes and what happens at the limit
Pro includes 1,000 voice minutes a month, Growth includes 2,000. Here's how minutes are counted, what happens at the limit, and how to upgrade mid-cycle.
Smart handoffs — topics that always go to a human
Smart handoffs — topics that always go to a human
Some topics should always reach a person. Smart handoffs let you choose exactly which ones, and whether Salva transfers the call live or takes a message.
How Salva detects dental emergencies and routes them instantly
How Salva detects dental emergencies and routes them instantly
When a caller mentions trauma, swelling, or severe pain, Salva flags the call as an emergency and routes it to your on-call line in under a second. Here's exactly how it works.
After-hours call handling and callback collection
After-hours call handling and callback collection
How Salva behaves when patients call outside your business hours — from greeting changes to callback collection to emergency escalation.
Transfer destinations — main office vs. emergency line
Transfer destinations — main office vs. emergency line
Salva supports two separate transfer numbers — one for routine handoffs, one for real emergencies. Here's when each fires and how to set them up.
Choosing your AI voice — Emma, Sarah, James, or Marcus
Choosing your AI voice — Emma, Sarah, James, or Marcus
Four voice options ship with Salva. Each has a different tone. Here's how to pick the one that fits your practice — and how to swap later.
Setting up call forwarding on your office line
Setting up call forwarding on your office line
Salva works by call forwarding — your patients dial your existing number and the carrier routes the call to Salva. Here's how to set it up in five minutes.
How Salva answers your patient calls
How Salva answers your patient calls
A plain-English walkthrough of what happens from the moment a patient dials your office to the moment they hang up — and where Salva fits in.
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