The four voices
| Voice | Tone | Best fit |
|---|---|---|
| Emma | Clinical and precise | Oral surgery, specialist, periodontics |
| Sarah | Warm and friendly | Pediatric, family dental |
| James | Professional and efficient | High-volume general dental |
| Marcus | Warm and approachable | Family, patient-rapport heavy practices |
You can preview each one inside Settings → Voice settings, or during onboarding.
How to pick
Don't overthink it. Two questions get you most of the way:
- Who calls you most? Anxious first-time patients respond well to warmer voices (Sarah, Marcus). Repeat patients calling about insurance or quick scheduling are fine with cleaner, more direct voices (Emma, James).
- What does your front desk sound like? Patients will compare. The closer the AI is to your existing receptionist's register, the less friction.
Children and anxious parents calm faster with warm-toned voices. Sarah and Marcus are the safer picks here — they read as patient and reassuring.
Switching later
Voice is not a one-way door. Change it in Settings → Voice settings. The next inbound call uses the new voice. There's no migration, no re-training — your custom AI name, greeting, FAQs, and rules carry over identically.
What the voice doesn't control
The voice is the delivery. Everything Salva says is shaped by your AI name, greeting, FAQs, and Do's & Don'ts — covered in Do's and don'ts: shaping how Salva talks. Picking a warmer voice doesn't make Salva more chatty; picking a clinical voice doesn't make it terse. Tone is a layer; substance comes from your config.
Published April 13, 2026