How does call forwarding to Salva work?
Salva gets a dedicated phone number when you sign up. You don't publish that number anywhere. Instead, you tell your phone carrier to forward your existing office number to it.
When a patient dials your office, the carrier transparently routes the call to Salva. The patient never sees the Salva number; they see the same office number they've always called.
Patient dials your office number. Your office phone rings. If nobody picks up, the caller hits voicemail.
Which forwarding mode should you use?
Most carriers support both:
- Forward all calls — every inbound call goes straight to Salva.
- Forward when busy / no answer — your office phone rings first; Salva picks up only if nobody answers within a few rings.
We recommend "forward all calls" for most practices. It guarantees Salva picks up every call within two rings — which is the whole point.
How do you set it up on your carrier?
The exact steps depend on your carrier. The full carrier-by-carrier guide lives at getsalvaai.com/setup — pick your provider from the tab list:
- AT&T / Verizon / T-Mobile — typically
*72followed by your Salva number - VoIP providers (RingCentral, Vonage, 3CX, etc.) — set in the admin console under "Call routing"
- Spectrum, Comcast Business, etc. — same
*72pattern or via their customer portal
Each one takes 2–5 minutes. No technician visit, no equipment changes.
- Copy your Salva numberGo to Settings → Voice settings. Your Salva number is shown at the top. Copy it to your clipboard.
- Choose your forwarding modePick 'forward all calls' for guaranteed coverage. Or 'forward when busy / no answer' to let your desk phone ring first.
- Activate on your carrierAT&T / Verizon / T-Mobile: dial *72 + your Salva number from your office phone. VoIP (RingCentral, Vonage, 3CX): set in the admin console under Call Routing.
- Test before going liveDial your office number from a personal cell. You should hear Salva answer within two rings. If not, the forwarding isn't active — double-check the carrier setting.
How do you pause or reverse forwarding?
Forwarding is fully reversible. Dial your carrier's "deactivate forwarding" code (usually *73) or toggle it off in your provider's portal, and calls go straight back to your office phone the way they did before. There's no commitment, no penalty, and no waiting period.
Published April 11, 2026