Setup guide

Add Salva AI to your website

Your AI receptionist will be live in minutes. No developer needed.

1

Get your embed code

Log in to your dashboard and find the Embed Your Widget section. Your unique code is already generated — just click to copy it.

Go to your dashboard
<script src="https://app.getsalvaai.com/api/widget/embed?id=YOUR_ID"></script>

Your actual code in the dashboard already has your unique business ID filled in.

2

Add it to your website

Choose your website platform for step-by-step instructions:

Squarespace dashboardSettingsDeveloper ToolsCode InjectionFooter

This adds the widget to every page of your site automatically.

  1. 1In your Squarespace dashboard, click Settings in the left sidebar.
  2. 2Select Developer Tools. (On older Squarespace plans this may be labeled Advanced.)
  3. 3Click Code Injection.
  4. 4Scroll to the Footer field and paste your embed code.
  5. 5Click Save. Your widget will now appear on every page.
3

Test your widget

After saving your changes, open your website in a new browser tab.

  1. 1Look for the blue chat bubble in the bottom-right corner of your page.
  2. 2Click it — the AI chat window should slide open.
  3. 3Send a test message to confirm it's responding.
  4. 4Not seeing it? Try a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) or clear your browser cache.

Voice AI setup

Pro

Forward every call to your Salva AI number so the AI answers immediately and transfers to your team when needed.

1
Patient callsyour existing office number
2
Salva answers the calldepending on the forwarding mode you choose
3
AI handles or transferslive <Dial> to your team when needed
1

Find your forwarding number

Once you activate the Pro plan, Salva AI provisions a dedicated phone number for your practice. You'll find it in your dashboard under Settings → Voice AI.

+1 (555) 000-0000—Your number will appear here after Pro activation
2

Set up call forwarding on your office phone

Choose your phone type. We recommend forward all calls — the AI answers every call immediately and transfers to your team when needed. (Prefer the old way? Use "forward when unanswered" instead.)

Standard GSM codes — works on virtually all mobile carriers worldwide

Dial the code from your office phone keypad and press Call. Replace +XXXXXXXXXXX with your Salva AI number (include country code, e.g. +44 for UK, +1 for US).

Activate forwarding

Forward all calls (recommended)

Every call hits the AI immediately. The AI transfers to your team when a human is needed.

*21*+XXXXXXXXXXX#

Forward when unanswered

Backup mode: AI only picks up if staff misses the call (~4 rings).

*61*+XXXXXXXXXXX#

Forward when busy

Forwards if the line is already engaged.

*67*+XXXXXXXXXXX#

Deactivate forwarding

Cancel forward when unanswered

#61#

Cancel forward when busy

#67#

Cancel all call forwarding

#21#
These codes follow the 3GPP standard and work on mobile networks in 180+ countries including the EU, UK, US, Canada, Australia, and most of Asia. If your carrier uses different codes, check their website or call their business support line.
3

Test your forwarding

  1. 1Call your office number from a different phone.
  2. 2Salva should answer the call. (If you set forwarding to "forward all calls," you'll hear the AI right away. If you set "forward when unanswered," your office line rings first, then forwards to Salva.)
  3. 3Say "I need to speak with someone" — the AI should announce a transfer and your office line should ring.
  4. 4Hang up on the test. If the AI didn't pick up, double-check the forwarding number is your Salva AI number and repeat the setup steps.

Need help?

We're happy to install the widget for you — just reach out.

Get setup help