- 1Live status — your AI agent is answering calls and chats right now.
- 2Overview tiles roll up interactions, appointments, calls and chats.
- 3Emergencies are counted on their own so they never hide inside the totals.
Why three charts and not ten
Each chart answers a specific question. Combined, they tell you everything you need to operate the AI well.
| Chart | Question it answers |
|---|---|
| Call volume | "Is my call traffic growing? Did the marketing campaign work?" |
| Urgency breakdown | "What share of my calls actually need a human?" |
| Peak hours | "When should my staff be available, and when is Salva covering for them?" |
Reading the call volume chart
A line chart of daily inbound calls (voice + chat) for the last 30 days. Each point includes both successfully handled calls and any calls Salva couldn't answer (e.g., at the voice-minute limit).
What to look for:
- Steady weekly rhythm — Monday is usually the busiest day, Friday usually the lightest.
- Unexpected spikes — paid traffic, a referral surge, or a local news mention.
- Drops — possible carrier issue or call forwarding misconfiguration. Investigate same-day.
Reading the urgency breakdown
A horizontal bar (or pie) showing the share of routine / urgent / emergency calls. Most dental practices land in this range:
- Routine — 75–90%
- Urgent — 8–20%
- Emergency — 1–5%
Big deviations are signals:
- Emergency > 10% — your classifier may be over-triggering. Review the keyword list and see if everyday phrasing is matching.
- Urgent > 30% — likely a high-pain-volume patient base. Common for endodontic practices.
- Routine > 95% — probably an under-served emergency line. Confirm patients with real emergencies are reaching you.
Reading peak hours
A heatmap or bar chart of inbound volume per hour of the day. This is where you find the real schedule pressure on your front desk — not where you think it is.
The most common surprise: practices regularly see 15–25% of their volume after hours. If you're staffing exclusively for 9–5, that's a lot of new-patient potential you'd be losing without Salva.
What charts don't show
Charts are aggregates. For individual call audits — the actual transcript, the reasoning behind a classification — open the conversation from your inbox or the full Conversations view.
Published May 18, 2026