The seven toggles
| Toggle | What it does | Default |
|---|---|---|
| Instant booking | Lets Salva book appointments in OpenDental during the call. Requires OpenDental connection. | Off |
| After-hours handling | Activates callback collection + after-hours greeting outside business hours. | Off |
| Waitlist offers | When no slots are available, Salva offers to add the caller to a cancellation waitlist. | Off |
| Emergency detection | Auto-flags trauma/severe-pain calls and routes to your emergency line. | Off |
| New patient welcome | Slightly longer greeting + intake questions for first-time callers. | Off |
| Pricing transparency | Allows Salva to quote approximate prices for common services when asked. | Off |
| Payment plans | Lets Salva mention financing options when a caller raises cost concerns. | Off |
Toggles most practices should turn on
Emergency detection, after-hours handling, and instant booking are the highest-value toggles for practices on voice. Turn them on during setup — they cover the core AI behaviors that deliver the most time savings.
The one exception for instant booking: if you want to audit bookings before they hit OpenDental, use pending review mode instead of leaving the toggle off entirely.
Toggles that are practice-specific
Pricing transparency and payment plans are off by default for a reason: many practices prefer to discuss money in person. Turn them on if your business model is up-front about pricing (e.g., DSO, membership-based, or dental-savings-plan offices).
Waitlist offers is a great fit for practices with high cancellation rates — Salva turns no-shows into filled slots automatically.
What disabling looks like
Every call is classified routine, urgent, or emergency. Emergency calls route to your emergency line and fire notifications.
We don't recommend disabling emergency detection unless you have a specific clinical reason.
Where to find them
Settings → Features. Changes apply on the next inbound call or chat. There's no draft state — toggles save immediately.
For behavior shaping that doesn't fit a toggle, you're looking at Do's and don'ts.
Published April 30, 2026